Work Location: Schofield Barracks, HI

Primary Functions:

This position works under the general guidance & supervision of the Personal Property Branch Supervisor. Must be capable to answer phones-faxes-emails, assist customers, schedule appointments, perform personal property shipment/storage services, and inform customers of entitlements & responsibilities IAW all applicable Regulations (Army Regulations, Defense Travel Regulations, Joint Travel Regulations and US Army Garrison and contract requirements). 

Services include entitlement counseling, validation, and preparing all required forms for any combination of the following: unaccompanied baggage and household goods shipments, storage (SIT/Temp, NTS/Non-Temp, and Special), local moves, self-/personally procured moves, and authorization for privately owned vehicle shipment.

Provides counseling or validation to authorized customers within allotted time parameters. Prepares shipment applications and counseling worksheets for household goods and privately owned vehicle authorization for members assigned to outer islands within the state of Hawaii, or Pacific. AOR handling the counseling via telephone, fax and/or scan and email. Also prepares Shipment Change Slips, submitting to JPPSO-HI for all corrections, additions, deletions, and cancellations to original shipment(s).

Required to perform housekeeping; expected to work overtime when required. Work hours and work location may, with proper notification, be adjusted to include shift work to meet contract requirements. May be assigned to support contract support requirements in job-related area cross training’s and could be included in tasks involving environmental, safety and security requirements.

Work Conditions:

Work is typically performed in well-ventilated and lighted areas with some lifting and moving of materials.  May be required to exert 10 to 20 pounds of force to move objects, occasionally 25 to 50 pounds. This position requires standing, walking, and sitting while working either indoors or outdoors. While performing the job, will be required to lift/carry, pull/push, reach, squat, and kneel.


High School Diploma or equivalent required

At least 2-4 years related experience

Familiarity with DOT Regulations

Excellent Communication & Customer Service Skills

Ability to research and explain regulations, policies and procedures as they relate to the position

Proficient in MS Office Suite software applications

Detail oriented and well organized, team player and self-starter

Current Hawaii Driver License required.

US Citizenship required and ability to obtain and maintain NACI investigation.  

All candidates will be required to pass a consumer report and/or consumer investigation to include SSN, Driver Record and Criminal Background Investigation.

Pre-employment drug testing required, random drug testing is also a requirement on this contract throughout employment.


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All responses will be handled with strict confidentiality.                                                 EOE M/F/V/D/SO